Last Updated: February 5, 2026
If you need help with FitLens AI, please reach out to us:
📧 Email: wjbaibai@gmail.com
We typically respond within 24-48 hours.
Q: How do I start a workout?
A: Simply open the app, point your camera at your available equipment, and tap the scan button. Our AI will identify your equipment and suggest workouts tailored to what you have available.
Q: Do I need to create an account?
A: No! FitLens AI works right out of the box. You can start working out in under 5 seconds without any login required.
Q: What equipment can FitLens AI recognize?
A: FitLens AI can recognize a wide variety of gym equipment including:
- Dumbbells, barbells, and kettlebells
- Resistance bands and cables
- Benches and racks
- Cardio machines (treadmill, bike, elliptical)
- Everyday items like chairs, stairs, and walls
Q: The app didn't recognize my equipment. What should I do?
A: Try the following:
1. Ensure good lighting in your space
2. Hold the camera steady and capture the full equipment
3. Try taking the photo from a different angle
4. Make sure the equipment is clearly visible without obstructions
Q: Can I customize my workout duration?
A: Yes! Just tell FitLens AI how long you want to train. Simply say "15-minute workout" or "quick 10-minute session" and the AI will adapt accordingly.
Q: What types of workouts can FitLens AI generate?
A: FitLens AI can create workouts for:
- Strength training
- HIIT and cardio
- Flexibility and stretching
- Core and abs
- Full body routines
- Targeted muscle groups
Q: Does FitLens AI remember my preferences?
A: Yes! FitLens AI learns from your training history to provide increasingly personalized recommendations over time.
Q: What voice commands can I use?
A: You can speak naturally! Examples include:
- "15-minute full body workout"
- "Chest and arms with dumbbells"
- "Quick stretch for my back"
- "HIIT session, no equipment"
Q: Voice recognition isn't working. What should I do?
A: Ensure that:
1. Microphone permissions are enabled for FitLens AI in Settings
2. You're in a quiet environment
3. You speak clearly and at a normal pace
Q: Is FitLens AI free to use?
A: FitLens AI offers a free tier with core functionality. Premium features are available through our subscription plans.
Q: How do I restore my purchases?
A: Go to Settings > Subscription > Restore Purchases in the app.
Q: How do I cancel my subscription?
A: Subscriptions are managed through the App Store:
1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find FitLens AI and tap "Cancel Subscription"
Q: What data does FitLens AI collect?
A: Please refer to our Privacy Policy for detailed information about data collection and usage.
Q: How do I delete my data?
A: You can delete your account and all associated data by going to Settings > Profile > Delete Account in the app.
Q: The app crashes or freezes. What should I do?
A: Try these steps:
1. Force close the app and reopen it
2. Restart your device
3. Check for app updates in the App Store
4. Ensure you have a stable internet connection
Q: Workouts aren't loading properly. What should I do?
A: Ensure you have a stable internet connection. FitLens AI requires connectivity to generate personalized workout plans.
Found a bug? Please email us at wjbaibai@gmail.com with: - A description of the issue - Steps to reproduce the problem - Your device model and iOS version - Screenshots (if applicable)
We love hearing from our users! If you have ideas for new features, please email us at wjbaibai@gmail.com with "Feature Request" in the subject line.
Thank you for choosing FitLens AI! 💪